Click here to return to Homepage Click here to go to your shopping cartSHOPPING CART Pioneer Parts & Accessories USA September 21, 2014
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CUSTOMER SERVICE


At Pioneer we offer consumers the highest standard of Customer Service after their purchase of a Pioneer product. Our commitment is to achieve total satisfaction for each Pioneer customer we serve.

For Parts Order Inquiries Or Assistance:

Check Order Status online.

Or call us toll-free in the United States:
1.800.228.7221
Monday - Friday: 7:30am - 4:00pm PST
Closed on Saturdays, Sundays and major holidays.
Shipping:

Orders for in-stock items placed before 12:00PM (PST) will be shipped within the same or next business day via FedEx ground, 2-day or Next-day services. Some exceptions may apply for item(s) which cannot be shipped via FedEx service. Delivery times are stated in business days, and do not include order processing times. All orders must be shipped by designated carrier service and deliveries may require signature for release.

Next Day - Delivered the next business day
2nd Day - Delivered by the 2nd business day
Standard Ground - Delivered within 3-5 business days

For oversized orders exceeding FedEx guidelines, Pioneer may ship via common carrier truck or other appropriate methods. Orders requiring oversized shipping will be contacted by our customer service agents and additional shipping/handling charges may apply.

All shipping prices are quoted in U.S. dollars. C.O.D. orders cannot be accepted.

Destinations and International Orders
Parts.PioneerElectronics.com will only ship orders within the continental United States as well as to most cities in Alaska and Hawaii. Parts.PioneerElectronics.com does NOT ship to PO boxes, APO/FPO or overseas addresses.

Pioneer Authorized Service Company Locator Pioneer Authorized Service Centers:

Pioneer employs authorized service centers (ASC's) throughout the United States to better serve its customers needs on in-warranty as well as out-of-warranty repairs. All Pioneer ASC are trained professionals, who have the expertise to service or repair your Pioneer products to meet manufacturer's specifications. If your Pioneer product is in need of repair, we encourage you to seek the service from one of our ASC's located in United States or to contact Pioneer Electronics for its Factory Service program.

Locate a Pioneer Authorized Service Center in the USA:
To locate an authorized service center trained for the repair of Pioneer products near you, please use our:  Pioneer Authorized Service Company Locator.

Product Returns and Exchanges:

To return parts or accessories for any reason you must obtain a Return Authorization from Pioneer prior to returning them. You can obtain authorization by calling our Parts Department at 800.228.7221 or fax a request to 310.952.2247.

All returns are subject to a twenty-percent (20%) restocking charge and must be accompanied by the original or copy of the original invoice.

Returns sent to Pioneer without authorization will be refused and Pioneer will not be responsible for any loss resulting from unauthorized returns.

You may return (freight prepaid, preferably via United Parcel Service, insured) new, unused, and in original packaging Pioneer parts or accessories purchased from Pioneer Electronics, Inc. within thirty (30) days of purchase. We do not accept returns on printed matter (service manuals, owner’s manuals or installation manuals). The return authorization number must be written on the outside of the package when returned to Pioneer.

Pioneer reserves the right to reject returns requests for items considered to be used and not salable. Any new parts or accessories received by the Consumer and found to be defective will be exchanged only, no credit or refund will be provided.

Returned merchandise must be received in our warehouse before a refund can be issued. Shipping and handling charges will not be refunded.

Core Returns:

Authorization is not needed for Core returns.

All Cores must be returned to Pioneer within (30) thirty days from purchase date with the yellow tag completely filled out in order to receive core charge credit.

Original invoice or a copy of the invoice must accompany the Core return. Cores received without an invoice will result in delay or loss of credit. The original order number must appear on all paper work. Cores returned to Pioneer must be packaged exactly as when the customer originally received them. Make sure all heat sinks; transformers, etc. are in their proper slots in the foam cushion.

Damage to the board due to improper packaging methods will result in loss of core credit.


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