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Your Privacy At, we are committed to protecting your privacy. We use the information we collect about you to conduct business transactions and to provide a more personalized online purchasing experience.
Collecting Information When you're visiting, we occasionally ask for specific information so that we can fulfill your order, send you important information by email, and further enhance your shopping experience. The information collected will be kept confidential and be used to support your relationship with Pioneer.

Here are the information we collect at, as well as how we use it:

  • When you visit, you have the option of creating an online account. We will ask for your name, company name, addresses, account number, telephone number, email address and password. We may use this information to occasionally notify you about important functionality changes to the site, and special offers we think you'll find valuable.
  • When you place an order, we need to know your name, email address, password, shipping address, billing address, phone number, account number, credit card number(if applicable) and expiration date. This allows us to process and fulfill your order, and to notify you of your order status by email.
  • When you email us with specific questions, suggestions or comments about, we will ask for your email address so we can provide you with a response to your questions, suggestions or comments.
  • If you are placing and order as a gift and want to send it directly to a friend, you will need to submit their name, email address, mailing address and phone number also. We use this information to ship the gift order and to confirm delivery.
  • At, we're always striving to improve your online experience by personalizing it. This means we might offer you recommendations about merchandise based on the various items you have looked at, purchased, or searched for at We also monitor customer traffic patterns in general in order to help us continuously improve the site's design and layout.
Protecting Customer Information Every employee servicing is made aware of and is expected to comply with all of our Privacy and Security policies.

We use state-of-the-art encryption technologies to protect your data from unauthorized third parties. Currently uses Secure Socket Layer (SSL) and encrption software to protect your data and to secure your transactions. SSL encrypts all your personal information, including your credit card number, name and address as it is transmitted over the Internet. Our server is further protected by an enterprise-class firewall to prevent unauthorized access to any information that we store.

Please make sure that you are using a browser that is SSL-enabled, such as Netscape Navigator version 4 or higher or Microsoft Internet Explorer version 5 or higher. We recommend upgrading all browser software to the latest versions for compatibility.

Disclosing Information respects your privacy. does not sell, use, trade, or rent your personal information outside of Pioneer companies without your consent. We may share aggregate statistical information regarding our customers, sales, traffic patterns, and site usage information to reputable third-party vendors, but these statistics will not include any personally identifying information. may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of our users, or others.
Credit Card Fraud Protection employs various credit card fraud prevention services, provided by our financial institution and online merchant processor, in order to insure purchases made on are not fraudulent.   Federal law states that your credit card provider cannot hold you liable for more than $50 of any fraudulent charge. In the event of an unauthorized use of your credit card, you must report this problem immediately to your credit card provider in accordance with its terms of use.
Cookies and IP Addresses Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies may contain limited personally identifying information, and they do enable us to provide features such as welcoming you by name, allowing you access to your account, to store items in your Shopping Cart, and to set up other preferences you may have establish during each visit to the website.

We use cookies to determine whether you came to from a particular Internet link, website, or banner advertisement. Cookies can also be used to save and retrieve passwords used on the site, as well as information on past purchases and other preferences, saving you from having to re-enter this information upon every visit to the site.

Most web browsers automatically accept cookies, but you can usually change your browser setup to prevent that. Even without a cookie, you can still use most of the features in our store, including placing items in your shopping cart and purchasing them.

We will only use your IP address to help us to diagnose problems with our server, and to administer the website.

Links to Other Sites We provide other links to our Pioneer group of companies in North America. Occasionally, we may also include links to other sites that we believe can offer you useful information and services.  However, we are not responsible for the privacy policies or actions of any third parties that control the activities of such third-party sites. We suggest contacting the relevant parties controlling these sites or accessing their online policies for the relevant information about their data collection.
Your Consent By using the site, you consent to the collection and use of this information by and other Pioneer companies. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. reserves the right, at any time, to modify, alter or update these policies, and you agree to be bound by such modifications, alterations, or updates.

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